Different conditions need different arrangements
A car that does not start but still rolls may be a different job from one with locked wheels or steering. Let us know what the vehicle can and cannot do, including whether you have the keys and can access the car. We will discuss suitability rather than assume that every non-runner can be collected in the same way.
Photos help us assess the collection
Send clear images of the vehicle, wheels and the space around it. Include the approach to the collection point and explain any steep driveway, tight turn, height limit or restricted parking. These details help us understand the access, loading requirements and equipment needed.
Agree the details before the truck arrives
Provide the collection and destination postcodes and any preferred date. A difficult loading job can take more time and require additional equipment, so the price depends on the actual condition and access. We will confirm whether the job can be accepted and agree the arrangements with you directly.
Your questions answered
Can you recover a car with no keys?
It depends on the vehicle, wheel and steering position and available access. Send photographs and the details so we can assess the equipment and confirm whether we can take the job.
Do you move cars with locked wheels?
Locked wheels affect loading. Tell us which wheels are locked and send photos of the vehicle and its surroundings for assessment before booking.
Does a difficult collection cost more?
It may do. The quote takes account of the time, equipment, condition, distance and access needed for the agreed job.